Login & Download Issues

Here are a few of the common issues we help with at TU.org

Password autofill feature on your computer's browser may be filling in an old password. Here is some help on updating your autofill passwords.

• Internet Explorer
• Google Chrome
• Safari

Sometimes having an email alias for a family member may be helpful since security settings on TU.org now require unique email addresses for each user account. Here is some information on aliases by email providers.

• GMail
• Yahoo Mail
• AOL Mail
• iCloud Mail

Please contact your email provider for more instructions on how to create an email alias for your account.

If you are experiencing a Downloading Files problem, check the help pages from these browsers.

• Internet Explorer
• Google Chrome
• Safari
• Firefox

Another issue for downloading files can be security and privacy settings. Here are some pages to help with these settings.

• Internet Explorer Security Zones
• Google Chrome Site Data
• Firefox Permissions Manager
• Safari Download Preferences