Login & Download Issues
Here are a few of the common issues we help with at TU.org
Password autofill feature on your computer's browser may be filling in an old password. Here is some help on updating your autofill passwords.
Sometimes having an email alias for a family member may be helpful since security settings on TU.org now require unique email addresses for each user account. Here is some information on aliases by email providers.
Please contact your email provider for more instructions on how to create an email alias for your account.
If you are experiencing a Downloading Files problem, check the help pages from these browsers.
Security and privacy settings can be another issue for downloading files and receiving email. This can also be referred to as "pop-up" blocker when you have a message that flashes at the top of your screen. Here are some pages to help with these settings.
- Internet Explorer Security Zones
- Google Chrome Site Data
- Firefox Permissions Manager
- Safari Download Preferences
