Difference between revisions of "Login & Download Issues"
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| − | Here are a few of the common issues we | + | Here are a few of the common issues we see with TU volunteer leaders when logging in, downloading documents, and receiving email. |
| − | ''' | + | ==== Common login issues ==== |
| + | |||
| + | The '''password autofill''' application or feature on your computer's browser may be filling in an old password. When you change your password you need to update the autofill application. Here is some help on updating your autofill passwords. | ||
* [http://windows.microsoft.com/en-us/internet-explorer/fill-in-forms-remember-passwords-autocomplete#ie=ie-11 Internet Explorer] | * [http://windows.microsoft.com/en-us/internet-explorer/fill-in-forms-remember-passwords-autocomplete#ie=ie-11 Internet Explorer] | ||
* [http://support.google.com/chrome/answer/95606?hl=en Google Chrome] | * [http://support.google.com/chrome/answer/95606?hl=en Google Chrome] | ||
* [http://support.apple.com/kb/PH11895 Safari] | * [http://support.apple.com/kb/PH11895 Safari] | ||
| − | + | If you receive a warning message about duplicate accounts, it could be because there are two memberships using the same email address. Most email providers allow for multiple email address. However, creating an '''email alias''' for a family member may be helpful since security settings on TU.org now require unique email addresses for each user account. Here is some information on aliases by email providers. | |
| − | |||
* [http://support.google.com/mail/answer/12096?hl=en GMail] | * [http://support.google.com/mail/answer/12096?hl=en GMail] | ||
* [http://help.yahoo.com/kb/index?locale=en_US&page=content&id=SLN3240 Yahoo Mail] | * [http://help.yahoo.com/kb/index?locale=en_US&page=content&id=SLN3240 Yahoo Mail] | ||
* [http://my.screenname.aol.com/_cqr/help/help_txt.jsp?helpType=main&lang=en&locale=ca AOL Mail] | * [http://my.screenname.aol.com/_cqr/help/help_txt.jsp?helpType=main&lang=en&locale=ca AOL Mail] | ||
| + | * [http://windows.microsoft.com/en-us/windows/outlook/add-alias-account Hotmail] | ||
* [http://support.apple.com/kb/ph2622 iCloud Mail] | * [http://support.apple.com/kb/ph2622 iCloud Mail] | ||
Please contact your email provider for more instructions on how to create an email alias for your account. | Please contact your email provider for more instructions on how to create an email alias for your account. | ||
| + | ==== Common download and browser issues ==== | ||
If you are experiencing a '''Downloading Files''' problem, check the help pages from these browsers. | If you are experiencing a '''Downloading Files''' problem, check the help pages from these browsers. | ||
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* [http://support.mozilla.org/en-US/kb/cant-download-or-save-files Firefox] | * [http://support.mozilla.org/en-US/kb/cant-download-or-save-files Firefox] | ||
| + | '''Security and privacy settings''' can be another issue for downloading files and receiving email. This can also be referred to as '''pop-up blocker''' when you have a message that flashes at the top of your screen. Here are some pages to help with these settings. | ||
| − | |||
* [http://windows.microsoft.com/en-us/windows/security-zones-adding-removing-websites#1TC=windows-7 Internet Explorer] Security Zones | * [http://windows.microsoft.com/en-us/windows/security-zones-adding-removing-websites#1TC=windows-7 Internet Explorer] Security Zones | ||
* [http://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666 Google Chrome] Site Data | * [http://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666 Google Chrome] Site Data | ||
| Line 31: | Line 34: | ||
* [http://support.apple.com/kb/PH11944 Safari] Download Preferences | * [http://support.apple.com/kb/PH11944 Safari] Download Preferences | ||
| + | '''Updating internet browsers''' is important when viewing webpages. Even though Windows or IOS updates, your browsers may not get updated. | ||
| + | *[http://windows.microsoft.com/en-us/internet-explorer/download-ie Internet Explorer] page to check for the latest version of IE | ||
| + | *[http://support.google.com/chrome/answer/95414?hl=en Google Chrome] update information | ||
| + | *[http://support.apple.com/downloads/#safari Apple Safari] page to check for the latest version | ||
| + | |||
| + | Sometimes in Windows, you can fix site display problems with '''Compatibility View''' settings | ||
| + | *[http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11 Windows Compatibility View] guide | ||
| + | |||
| + | ==== Common bulk email issues ==== | ||
| + | |||
| + | '''Spam and junk email settings''' in both your browser and email settings can create challenges when looking for email from TU National and from the bulk email tools used by Chapters and Councils. | ||
| − | |||
* [http://office.microsoft.com/en-us/outlook-help/overview-of-the-junk-email-filter-HP010355048.aspx#_Toc301200571 Outlook junk filter] | * [http://office.microsoft.com/en-us/outlook-help/overview-of-the-junk-email-filter-HP010355048.aspx#_Toc301200571 Outlook junk filter] | ||
* [http://support.google.com/mail/answer/9008?hl=en Gmail spam filter] | * [http://support.google.com/mail/answer/9008?hl=en Gmail spam filter] | ||
* [http://support.apple.com/kb/HT4899 Apple iCloud filter] | * [http://support.apple.com/kb/HT4899 Apple iCloud filter] | ||
* [http://help.yahoo.com/kb/yahoo-account/restore-missing-emails-sln2552.html?impressions=true Yahoo filters] | * [http://help.yahoo.com/kb/yahoo-account/restore-missing-emails-sln2552.html?impressions=true Yahoo filters] | ||
| − | + | * [http://help.aol.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=73453 AOL Mail spam filters] | |
One other tip that may help with issues regarding '''receiving email from TU''' would be to add TU email addresses to your contacts list. You can create an email contact named Trout Unlimited and add some of your common 'from' address. For instance; | One other tip that may help with issues regarding '''receiving email from TU''' would be to add TU email addresses to your contacts list. You can create an email contact named Trout Unlimited and add some of your common 'from' address. For instance; | ||
*trout@tu.org | *trout@tu.org | ||
| + | *jyates@tu.org | ||
Latest revision as of 11:34, 6 July 2015
Here are a few of the common issues we see with TU volunteer leaders when logging in, downloading documents, and receiving email.
Common login issues
The password autofill application or feature on your computer's browser may be filling in an old password. When you change your password you need to update the autofill application. Here is some help on updating your autofill passwords.
If you receive a warning message about duplicate accounts, it could be because there are two memberships using the same email address. Most email providers allow for multiple email address. However, creating an email alias for a family member may be helpful since security settings on TU.org now require unique email addresses for each user account. Here is some information on aliases by email providers.
Please contact your email provider for more instructions on how to create an email alias for your account.
Common download and browser issues
If you are experiencing a Downloading Files problem, check the help pages from these browsers.
Security and privacy settings can be another issue for downloading files and receiving email. This can also be referred to as pop-up blocker when you have a message that flashes at the top of your screen. Here are some pages to help with these settings.
- Internet Explorer Security Zones
- Google Chrome Site Data
- Firefox Permissions Manager
- Safari Download Preferences
Updating internet browsers is important when viewing webpages. Even though Windows or IOS updates, your browsers may not get updated.
- Internet Explorer page to check for the latest version of IE
- Google Chrome update information
- Apple Safari page to check for the latest version
Sometimes in Windows, you can fix site display problems with Compatibility View settings
Common bulk email issues
Spam and junk email settings in both your browser and email settings can create challenges when looking for email from TU National and from the bulk email tools used by Chapters and Councils.
One other tip that may help with issues regarding receiving email from TU would be to add TU email addresses to your contacts list. You can create an email contact named Trout Unlimited and add some of your common 'from' address. For instance;
- trout@tu.org
- jyates@tu.org
