Difference between revisions of "Login & Download Issues"
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| − | Here are a few of the common issues we | + | Here are a few of the common issues we assist TU volunteer leaders when logging in and downloading documents. |
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| + | == Common login issues == | ||
'''Password autofill''' feature on your computer's browser may be filling in an old password. Here is some help on updating your autofill passwords. | '''Password autofill''' feature on your computer's browser may be filling in an old password. Here is some help on updating your autofill passwords. | ||
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* [http://support.apple.com/kb/PH11895 Safari] | * [http://support.apple.com/kb/PH11895 Safari] | ||
| − | + | If you receive a warning message about duplicate accounts, it could be because there are two memberships using the same email address. Creating an '''email alias''' for a family member may be helpful since security settings on TU.org now require unique email addresses for each user account. Here is some information on aliases by email providers. | |
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* [http://support.google.com/mail/answer/12096?hl=en GMail] | * [http://support.google.com/mail/answer/12096?hl=en GMail] | ||
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Please contact your email provider for more instructions on how to create an email alias for your account. | Please contact your email provider for more instructions on how to create an email alias for your account. | ||
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| + | == Common download issues == | ||
If you are experiencing a '''Downloading Files''' problem, check the help pages from these browsers. | If you are experiencing a '''Downloading Files''' problem, check the help pages from these browsers. | ||
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| − | '''Spam and junk email settings''' can | + | == Common bulk email issues == |
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| + | '''Spam and junk email settings''' in both your browser and email settings can create challenges when members are looking for email from TU National and from the bulk email tools used by Chapters and Councils. | ||
* [http://office.microsoft.com/en-us/outlook-help/overview-of-the-junk-email-filter-HP010355048.aspx#_Toc301200571 Outlook junk filter] | * [http://office.microsoft.com/en-us/outlook-help/overview-of-the-junk-email-filter-HP010355048.aspx#_Toc301200571 Outlook junk filter] | ||
Revision as of 09:09, 19 November 2014
Here are a few of the common issues we assist TU volunteer leaders when logging in and downloading documents.
Common login issues
Password autofill feature on your computer's browser may be filling in an old password. Here is some help on updating your autofill passwords.
If you receive a warning message about duplicate accounts, it could be because there are two memberships using the same email address. Creating an email alias for a family member may be helpful since security settings on TU.org now require unique email addresses for each user account. Here is some information on aliases by email providers.
Please contact your email provider for more instructions on how to create an email alias for your account.
Common download issues
If you are experiencing a Downloading Files problem, check the help pages from these browsers.
Security and privacy settings can be another issue for downloading files and receiving email. This can also be referred to as pop-up blocker when you have a message that flashes at the top of your screen. Here are some pages to help with these settings.
- Internet Explorer Security Zones
- Google Chrome Site Data
- Firefox Permissions Manager
- Safari Download Preferences
Common bulk email issues
Spam and junk email settings in both your browser and email settings can create challenges when members are looking for email from TU National and from the bulk email tools used by Chapters and Councils.
One other tip that may help with issues regarding receiving email from TU would be to add TU email addresses to your contacts list. You can create an email contact named Trout Unlimited and add some of your common 'from' address. For instance;
- trout@tu.org
